Return Policy

1. Return & Exchange Eligibility

We want you to love your purchase! If you're not satisfied, you may return or exchange items under the following conditions:

  • Items must be returned within 14 days of receipt.
  • Items must be unworn, unwashed, and in original condition with all tags attached.
  • Items that are damaged, worn, or altered will not be accepted for return.
  • Certain items, such as sale items, gift cards, and personalized products, are non-returnable. 

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service at info@lovelanguage.nl with your order number and reason for return.
  2. You will receive a return authorization and instructions on where to send the item.
  3. Pack the item securely and include your order details inside the package.
  4. Ship the item using a trackable shipping method. We are not responsible for lost returns. 

3. Refunds

  • Once we receive and inspect your return, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, unless the item was defective or incorrect.

4. Exchanges

  • If you would like to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
  • Exchanges are subject to stock availability.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.
  • If your return is due to a fault on our end, we will provide a prepaid return label.

6. Defective or Incorrect Items

Please reach out to us at info@lovelanguage.nl within 48 hours of delivery. We’ll make it right by sending a replacement or issuing a full refund at no extra cost.

7. Contact Information

For any questions regarding returns or exchanges, please contact us at:

Love Language
Email: info@lovelanguage.nl